Here are a few key things to help you understand how Intermediate works:

We offer two core products – Inbox & Messages.
We also offer four add-ons – Custom Bots, Resolution Bot, Articles and Product Tours.
The Intermediate Messenger, and Operator's task bots are included with any subscription.
You can add or remove products at any time.
All products are built on the Intermediate Platform, which lets you see your customers and what they do on your website and in your app. 
What is each product for?
Intermediate’s products all contain different features which enable you to engage with your customers in different ways.